麻豆区

All employees in the 鈥淢鈥� category (permanent and contractual) are expected to engage in an annual Performance Dialogue with their supervisor, along with a check-in at mid-point. Executives of the University actively support this best practice, along with the recent integration of 麻豆区鈥檚 7 Behavioral Competencies. Performance Dialogue is considered to be the responsibility of each and every administrator at 麻豆区.

麻豆区 aims to remain a leader on the international front by attracting, developing and retaining the best talent. This important goal is supported by Performance Dialogue as it links to unit/faculty and institutional objectives, employee development and succession planning, and will ultimately support the 7 behavioural competencies that the University promotes.

You can attend one of our upcoming Performance Dialogue workshops听or watch our new Performance Dialogue video听if you are not familiar with the process. You can also start by taking a look at the Performance Dialogue Plan and Appraisal Form (Instructional Guide) and discussing the process with your supervisor to find out more about any local variation to the recommended听method.

Your SMART objectives should be aligned with 麻豆区鈥檚 mission. By SMART, your objectives should be:

• Specific
• Measurable
• Achievable
• Realistic
• Time-bound

Some Units and Faculties听at 麻豆区 establish objectives for the period of June 1 until May 31, while others have redefined the reference period consistently as September 1 until August 31 for planning purposes over the summer months. Any reference period is acceptable provided that the reference period is consistent, clear to all parties and adapted to the institutional needs at hand.

Performance Dialogue forms are completed once a year, and we strongly encourage a mid-point check-in to document progress and to allow for a timely corrective feedback. Performance Dialogue is a process, not an event. Ongoing follow-up and discussion of expectations, achievements and challenges throughout the year leads to the best results.

Performance Dialogue provides an important opportunity to review the achievements and work performance of staff during the past reference period and to set mutually agreed upon objectives. It is an occasion to align employee developmental goals with emerging Unit or Faculty needs and directions. Performance Dialogue encourages meaningful dialogue, planning and opportunities for recognition as well as motivational and corrective feedback. In this way, Performance Dialogue helps establish some of the objective criteria needed to effectively determine merit allocations.

This best practice will support you in your efforts to attract, retain, develop and reward the best talent. When performed effectively, it increases your employee鈥檚 engagement and sense of contribution in a climate where effectiveness and work satisfaction are built on clear expectations. As we strive to demonstrate greater accountability and measurability across the University, Performance Dialogue is a critical step in linking individual objectives and performance to Unit/Faculty and institutional objectives. As well, the PD process should link to training and development and succession plans.

Through the Performance Dialogue process, you participate in developing clear work-related objectives each year that contribute to your Unit or Faculty鈥檚 objectives and make a measurable difference. In the course of the year, you can benefit from concrete feedback from your supervisor to ensure that you are on track and that the supervisor is aware of any important challenges encountered in the pursuit of your objectives. In collaboration with your supervisor, you can identify and address your individual developmental needs against the backdrop of evolving Unit or Faculty听priorities and your own career aspirations.

While Human Resources Advisors, Direct Service Representatives and Central HR are responsible for stewarding the process, Performance Dialogue is clearly a shared responsibility of the employee (M), the immediate supervisor and the senior manager.

The supervisors must choose one main evaluator, who will complete the employee鈥檚 performance appraisal and send it to the second supervisor for input and review. Only one of the supervisors would be required to conduct the review with the employee, though both can attend.

Behavioural competencies are the soft skills that will help you get your work done. They鈥檙e the personal attributes, attitudes, and behaviours that help employers determine whether you鈥檙e a good fit for the organization and enable interpersonal effectiveness with colleagues and clients. They are a key component of Performance Dialogue.听

A key consideration in selecting a candidate, recognizing or developing an employee, identifying and preparing a potential successor is not only 鈥渨hat鈥� the employee does, but also 鈥渉ow鈥� they do it.听

While the attainment of objectives is important, behavioural competencies are also vital. Behavioural Competencies provide a common language and frame of reference for attracting, retaining, developing and recognizing the best talent. Using competencies as a coaching tool is an important means of assisting employees in understanding performance expectations and enhancing their effectiveness in these times of change.听

These 7 behavioural competencies were identified by 麻豆区 senior leaders, and benchmarking, as听vital for the continuous growth of our institution. At 麻豆区,听we need leaders and managers who are agile and resourceful in the face of change, who are self-aware and effective in their dealings with their teams and with their clients, and who seek feedback on how they (and their Unit or Faculty) are doing from their stakeholders and adapt effectively. These 鈥渢raits鈥� have been translated into 7 concrete Behavioural Competencies that are expected of M鈥檚. We require varying levels of mastery, according to the employee鈥檚 job family (e.g. IST, COM鈥�) and level (M1, M2, M3, M4).

We ask that you become familiar with these 7 behavioural competencies and explain, during the planning phase of Performance Dialogue, the expectations for each of your employees, now according to their job family and level (see Competencies Grid in the Performance Dialogue section of the OD website here):

• Employees and supervisors must be prepared to explore and agree upon 1 to 2 behavioural competencies that would be most valuable to enhance the employee鈥檚 performance, job satisfaction, and career aspirations.
• Set clear and meaningful developmental goals based on the employee鈥檚 position鈥檚 targeted proficiency levels within each job family.
• Define how the employee will reach developmental goals (e.g. training, job shadowing, participation in a working group, training, feedback from various stakeholders, etc.). Please see the Competency Toolkit available on the Performance Dialogue web page.
• Be prepared to acknowledge competencies that the employee demonstrates particularly well by providing specific examples.

Demonstrating outstanding behavioural competency in no way constitutes a case for re-matching the level of a job. Of critical import:听the incumbent鈥檚 competence (low or high) does not define the job level.听

Please visit the听Performance Dialogue section of the OD website听for a complete explanation of competencies and their proficiency levels as well as a handy Competencies Toolkit to help supervisors and employees prepare for their discussions and further develop each competency.